Services/Secure Networks/Inbound Call Management

Inbound Call Management

Your team's secret weapon

Whenonedroppedcallcouldcostacustomer,smartinboundcallmanagementisnolongeranoption.

Myriad helps you exceed expectations with real-time visibility, tailored inbound call routing, and seamless handoffs between teams.

Our inbound call management software tracks everything. It even spots patterns and uses real-time data to make smart moves. Whether you want to improve service levels or enhance customer satisfaction, Myriad lets you see what’s happening before your phones even start ringing.

You can manage everything in one easy-to-use web-based portal - deciding who takes the call, when, and how.

Whatourexpertsays...

We deliver solutions that best benefit our customers and their unique needs. With Myriad, we’re able to offer a completely tailorable inbound call management solution. It ensures our customers are enhancing the experience for their own customers. All while managing data for ongoing improvements.

Peter FrenchVoice Portfolio Manager, Nasstar

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Case studies

We’ve partnered with a range of businesses to streamline their inbound call management systems. 

Public sector

Accent Housing

What others have to say...

"This project was about modernising our voice communications internally and helping us work more efficiently to better serve our customers. The HANA award win was a recognition that our solutions from Nasstar have done just that, offering technology that is easy for staff to use, is resilient to ensure business continuity and - most importantly - improves customer experience through the contact centre."

Steve Dungworth

Director of Digital Transformation

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Accent Housing

Why choose Nasstar?

Myriad gives you total control over your inbound call management with smart features, seamless integrations, and real-time visibility. It’s a future-ready platform that keeps your people productive and your customers happy.

FAQs

An inbound call management system supports a business with effectively managing communications with customers and prospects. It also helps businesses to gather data that can be used to increase sales and improve the customer experience.

The key benefit of using our inbound call management platform is that it offers an end-to-end service from a single provider. This provides a whole host of other benefits for businesses. When resilience is one of the key benefits of a service, an inbound calling solution involving many different component parts and providers can cause a world of problems if things don’t quite go to plan.  Trying to resolve service issues in a timely manner can be a very frustrating experience, but it could also damage your relationship with your customers. To them, you have ultimate responsibility for their service delivery. We own and control every part of the Myriad as a Service platform and proactively monitor the service to ensure it’s always delivering for your business. 

Our inbound call management platform offers several features to help in busy times. For example, calls can be queued in our network, distributed intelligently across a range of destinations or answered by voicemail. 

To prevent lost or abandoned calls, we ensure that call routing can be rerouted if a destination does not answer. We can also provide different routing treatments that are scheduled at specific times of day or on specific days to meet peaks in demand or other business objectives. 

There are several key features in our Myriad inbound call management system that can benefit organisations. These include: 

- Bespoke features to suit your requirements  

- Powerful reporting and real-time dashboards  

- Feature-rich call management system  

- Branding options  

- Customer-first solutions   

- Override CLI  

- Mid-call divert  

- Conferencing 

Our inbound call management system offers reporting flexibility, with real-time statistics available through its dashboards, or access to historical statistics (either ad-hoc or scheduled reports) via the Pulse reporting engine. You can create multiple dashboards of any size to display as much or as little data as required.  Dashboards can be scaled to view on a large wallboard, right down to a small mobile device. You can create and share dashboards with other users on your account and even let them edit the shared dashboard should they need to. The clone option allows you to create different variants of the same dashboard without having to start from scratch each time.   