Services/Secure Networks/Inbound Call Management

Inbound Call Management

Your team's secret weapon

Whenonedroppedcallcouldcostacustomer,smartinboundcallmanagementisnolongeranoption.

Myriad helps you exceed expectations with real-time visibility, tailored inbound call routing, and seamless handoffs between teams.

Our inbound call management software tracks everything. It even spots patterns and uses real-time data to make smart moves. Whether you want to improve service levels or enhance customer satisfaction, Myriad lets you see what’s happening before your phones even start ringing.

You can manage everything in one easy-to-use web-based portal - deciding who takes the call, when, and how.

Whatourexpertsays...

We deliver solutions that best benefit our customers and their unique needs. With Myriad, we’re able to offer a completely tailorable inbound call management solution. It ensures our customers are enhancing the experience for their own customers. All while managing data for ongoing improvements.

Peter FrenchVoice Portfolio Manager, Nasstar

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Case studies

We’ve partnered with a range of businesses to streamline their inbound call management systems. 

Public sector

Accent Housing

What others have to say...

"This project was about modernising our voice communications internally and helping us work more efficiently to better serve our customers. The HANA award win was a recognition that our solutions from Nasstar have done just that, offering technology that is easy for staff to use, is resilient to ensure business continuity and - most importantly - improves customer experience through the contact centre."

Steve Dungworth

Director of Digital Transformation

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Accent Housing

Why choose Nasstar?

Myriad gives you total control over your inbound call management with smart features, seamless integrations, and real-time visibility. It’s a future-ready platform that keeps your people productive and your customers happy.

FAQs

An inbound call management system supports a business with effectively managing communications with customers and prospects. It also helps businesses to gather data that can be used to increase sales and improve the customer experience.